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TERMS OF WITHDRAWAL & RETURNS

In accordance with the provisions of article L 221-20 of the French Consumer Code, the purchaser has a cooling-off period of 14 working days from delivery of the products to return them to LOVEA for reimbursement.

In accordance with the provisions of article L 221-28 5°, the reimbursement of products will only be made on the condition that the products have not been opened and are returned in their original packaging and in perfect condition. Used, damaged, soiled or incomplete items will not be returned.

The return costs will be at the exclusive charge of the buyer.
It should be noted that any package not sent by LOVEA is not under its responsibility.
Only the sender of the package is able to launch an inquiry with the postal services.

For the return of the products, the buyer must :

  • Send an email at manon@lovea.fr in order to obtain the withdrawal form and the certificate of non-opening of the products.
  • Fill in and send back by mail the transmitted forms.
  • After acceptance by Lovea, the return of the items must be accompanied by a copy of the order form.
  • Upon receipt of the agreement, the customer has 14 days to return the product(s) to: LA PHOCEENNE DE COSMETIQUE - Chemin des Etamières - 78680 EPÔNE.

After this period, the return will be refused.
It is advisable to make the return by colissimo followed.
Refunds will be made within 14 days of receipt by LOVEA of the items returned by the buyer, with the exception of the return costs.
Lovea reserves the right not to refund products that do not comply with the above provisions.